How to pay
Visa and MasterCard debit or credit payment cards accepted. Sorry no AMEX. You will need to enter or set up your secure password if you're a UK customer buying online – this protects you if your card is stolen and is a good idea. See end of this page for information about secure online payments using Sage Pay.
You can also place and pay for your order by phone if you are a UK customer. Orders are not placed until payment is successfully taken - anti-fraud checks are then performed before the order is despatched.
Non-uk customers or tax exempt e.g. Channel Islands for 'Tax Free Shopping'
- We have customers all over the world. If your destination country is not listed in the delivery cost drop down list on the shopping bag page, please let us know. Add items you wish to purchase into the shopping bag and from there you can calculate the delivery cost based on weight by selecting your country from the list.
- Tax Free Shopping: Displayed prices for products include UK VAT (sales tax) and exclude delivery costs. VAT is not charged to non-EU countries and VAT-exempt places like the Channel Islands - to remove the VAT the delivery destination must be a non-EU country or 'Jersey' for example, not 'United Kingdom'. Local import charges may apply to non-EU countries.
- All prices are charged in UK sterling at checkout. International customers may be charged a fee by their bank for a sterling purchase and/or use a different currency conversion rate to our approximation available by selecting the most familiar currency in the top right of the page.
- International orders are limited to 2kg of products (several heavy belts/buckles or over a dozen small ones) so if you are having problems checking out, try removing one or two from your shopping bag.
Secure online payments
Payment is debited from your card at time of order. Our merchant bank account is with Natwest Streamline and all transactions on this website are processed using Sage Pay, a highly secure online payment gateway that encrypts your card details in a secure host environment. Sage Pay are one of the leaders in this field and comply with the Payment Card Industry Data Security Standard (PCI). Meleniak Ltd do not hold any credit card details on file. Various highly effective checks are used to ensure it is not a fraudulent order before we despatch the goods.
We use a secure and fully PCI compliant shopping cart service for the e-commerce part of this Website. Our website payment pages and account pages use Secure Socket Layer (SSL) encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the security of your payment and personal details very seriously. We may vary this security technology in the future if we feel you will benefit from greater security whilst using our website.
You can tell whether a webpage is secure as 'https' will replace the 'http' at the front of the website address in your browser address window, also, on some browsers, a small locked padlock will appear somewhere in your browser window. Microsoft Internet explorer shows a small padlock near the url whereas Safari has a small padlock at the top right hand side of the browser window. With the exclusion of the bottom toolbar in Firefox 4, the security padlock icon no longer shows on this browser, but the area in the top left hand corner of the url should be coloured blue or green and will show you identity information if you click it . Older browsers often have a padlock at the bottom of the browser window.
If you have any concerns do not hesitate to call us.