Shopping bag (0)
< Go back a page

Contact us - probably the world's favourite online belt shop

Press coverage banner

Calling us and office hours

We'll be delighted to take your order over the phone if you prefer it or answer any questions but please note there may be a delay in getting back to you - sometimes we can call you back very quickly. We are an internet operation and don't have a manned head office/customer service staff working set hours. The warehouse Monday to Friday pick and pack orders made online. We're often in the warehouse or somewhere in the world working with suppliers or travelling so all calls go to voicemail which is emailed to us and as soon as we can we will call you back. We're a family business striving to provide good old fashioned personal customer service so often call back outside normal office hours, so that you can get the info you need to carry on your shopping as soon as we are available. Please feel free to call us anytime of day to leave your voice message or to [Please enable JavaScript to view email addresses] and you will by return receive a ticket number allocation email. If not, your email address may have been typed in incorrectly or it is languishing in a spam filter. We answer all customer emails.

We love hearing from our customers because when we understand more about your needs and concerns, we can guide you to a really ideal belt with our helpful and honest advice.


Once Upon a Belt
Unit 4 Homelands
Ringwood Road
Three Legged Cross
BH21 6QZ
United Kingdom

Telephone number:

+44 (0)1202 375 775

QR code

Can I come to see your belts or to collect my order?

Sorry no. As a mail order company (i.e. only internet or telephone orders from our web catalogue) we do not have a shop / office open to the public and it is not possible to collect orders directly from the warehouse address above as several companies use the warehouse and it is not geared up to be customer facing. We do however have lovely people at the end of the phone who will call you back to help you and a 14 days returns policy if you don't like your purchase for any reason!

Contact form / response times

We endeavour to answer customer queries within 3 days, often responding very fast.

Please click the button below to create contact query with us. You will be taken to our contact management system, where you can track the progress of your query and any responses to your contact with us. Alternatively you can just email us at the email address below.

Existing customer query email address

Customers can also email us by clicking below [Please enable JavaScript to view email addresses]


Legal spiel (also referred to as ‘OUAB’, 'Once Upon a Belt', and 'onceuponabelt' on this Website and in our literature) is a trading name of Meleniak Ltd. Meleniak Ltd is registered in England under no. 04557395. The registered office and address for returns is Once Upon a Belt, Unit 4 Homelands, Ringwood Road, Three Legged Cross, Wimborne, Dorset, BH21 6QZ, United Kingdom. VAT registration number is GB 945 0809 14.

We're here to help. Please don't hesitate to contact us.”